Forum Nokia - Technical Support

Technical Support

Forum Nokia Technical Support offers technical expertise to mobile developers during the application development process.

Technical support is designed to solve a specific problem or answer a focused technical question, on a case-by-case basis. Official Nokia releases for the following technologies are supported via Technical Support:

S60 Symbian C++ development
Series 40 and S60 Java™ MIDP development
Maemo C/C++ application development

A technical support voucher costs between 100 and 200 euros, depending on the product selection.

We recommend you to utilize the following free resources before using the technical support service:

Documents and examples available at Forum Nokia
Knowledge Base
Discussion Boards
Forum Nokia Wiki
SDK API plug-in contains several APIs that have been made publicly available but are not part of the S60 platform SDKs.

For instructions on how to access the service, please see the Technical Support Description at Forum Nokia Developer Programs. If you are new to the Forum Nokia e-store or Forum Nokia Technical Support, you will need to register to gain access. You can do this at the Forum Nokia PRO eStore Registration.

Partnering API Request

In API partnering a company can apply for an internal S60 C++ API. The API is partnered for one platform release at a time and concerning a single project.

API partnering requests are meant to be submitted when a technical support request cannot be solved via public APIs. Forum Nokia will then guide you to make an API partnering request. An API partnering ticket may be used individually also when there is a need to renew the Limited License Agreement (LLA), for example, when the API would be used in another project. API partnering tickets cannot be used for technical inquiries, instead the technical support should be used.

In order to apply for API partnering, you need to purchase a new support case called API Partnering from the Forum Nokia Developer Programs eStore. Once your purchase is complete, submit your request through Your Account/Submit Partnering API Request link.

A Limited License Agreement with Nokia needs to be signed when applying for an internal S60 API (for non-PRO members, NDA is also required). Forum Nokia cannot approve internal API requests, but presents the request to the Cross Nokia API Forum. The fee is for processing the request, hence there is no money back guarantee if the Cross Nokia API Forum rejects the request. Note that there is no binary or functional compatibility promise or support promise for partnered APIs.

Frequently partnered APIs are accessible via the SDK API plug-in

Bug Reporting

Bug reporting is a free of charge service which acts only as an input channel towards Nokia. Technical support is not included in bug reporting. The known issues and technical solutions resulting from bug reporting analyses will be published in the Knowledge Base.

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