CodeWarrior for Symbian OS: Support Information

The following are the important links that most developers will need for support:

• sales.codewarrior@nokia.com for sales and business support.
• license.carbide@nokia.com for CodeWarrior & Carbide licensing concerns.
• CodeWarrior Discussion Group to trade ideas with other developers.
• Technical support can be accessed by logging into your Support Account

If you get completely stuck the best contact for CodeWarrior support is sales.codewarrior@nokia.com

Common Support Questions

• Help on selecting the right CodeWarrior Product
• Help with the CodeWarrior Web Store
• Getting help on registration and securing a valid license file
• How to update or upgrade your CodeWarrior Product
• What are my purchasing options - do I have to buy from the web store?
• Where can I get technical support?

Help on selecting the right CodeWarrior Product

There are three different kinds of CodeWarrior products. Each are designed for the specific needs of the different kinds of developers.

The Personal Edition is designed for the ISV developer who develops code on well established phone platforms.

• Designed for a single developer (floating licenses are not an option with this edition)
• Develop code mostly on the SDK emulator (Series 60, UIQ, Techview)
• Little or no debug requirements on the actual phone

The Professional Edition is designed for the advanced ISV developer or integrator who develops code on pre-release phone platforms or is a Symbian licensee but is not designing the actual phone.

• Designed for a single (node-locked) or shared (floating license) environments
• Develop code on the SDK emulator (Series 60, UIQ, Techview) but relies on debugging on the phone.

The OEM Edition is designed for device creation or OEM. These developers often start with reference designs and are Symbian licensees.

• Develop and debug using JTAG emulators from Lauterbach, MIDAS, Sophia, etc.
• Starting with a reference board from a semiconductor vendor such as TI or Intel.
• Designed for a single (node-locked) or shared (floating license) environments
• Responsible for board bring up and porting of the Symbian operating system
• Debug kernel level or low level drivers

Check out the CodeWarrior comparison chart for the features of each product.

Back to top

Help with the CodeWarrior Web Store

CodeWarrior purchases are handled in a new eStore. Please contact our Sales department if you encounter any problems or wish to work directly with a member of our team.

Make a purchase:

• Create an E-store Account
• Log in to your E-store Account

E-Store User Manual

Need help with sales - then contact sales.codewarrior@nokia.com

Back to top

Getting help on registration and securing a valid license file

The CodeWarrior Registration page (www.forum.nokia.com/codewarrior/register) is a good resource for registration problems.

The E-store User manual is also very useful in using the e-store.

You may also contact our Sales Department or Licensing group for additional help.

Back to top

How to update or upgrade your CodeWarrior product.

CodeWarrior purchases are handled in our e-store. Product upgrades will soon be handed in the eStore, you can also contact our Sales department for upgrading your CodeWarrior or Carbide products. Please include your current product information (Edition, version), the approximate date of purchase, your LICENSE.DAT file, and any proof of purchase that you can find.

p>

To make a purchase on-line at the Forum Nokia e-store:

• Create an E-store Account:
• Log in to your E-store Account:

Pricing Information is available for new licenses and upgrades.

Contact sales.codewarrior@nokia.com with any questions.

Back to top

What are my purchasing options - do I have to buy from the web store?

New orders for CodeWarrior node-locked licenses may be purchased via the web, all other orders including upgrades and floating licenses must be handled by a sales representative. Please see the different license options below.

1. Our standard license is a "node-locked" license that is locked to an address of a device on your PC. Ethernet and wireless devices contain a unique identifier known as a MAC address. Disk drives have a unique identifier as well. Node locked licenses may be locked to either the MAC address (most common) or the disk ID.
2. The second method for licensing a CodeWarrior product is a floating license. Floating licenses provide customers the most flexibility to support a development team over a network, but can also be a bit tricky to manage. Floating licenses are 2x the price of a standard license.

You can find more information on the CodeWarrior Comparison page

Back to top

Where can I get technical support?

To access Technical Support, log into your E-store & Support account. The e-store User Manual can give you more specifics.

If you have any problems accessing support, please contact sales.codewarrior@nokia.com and include the following information:

• Your basic contact information
• Current product information (ex: CodeWarrior Personal Edition, v 2.5)
• Approximate date purchased
• Registration code (if you can easily find it)
• And of course, a description of your problem

If you purchased your product after October 2004 (with Nokia), then you should go to the support portal at the following location: www.forum.nokia.com/codewarrior/support

You should have set this account up when you registered your product. Contact sales.codewarrior@nokia.com for help.

Back to top

Rate This